1. Introduction
This Privacy Policy explains how NeoIPS collects, uses, stores and protects personal data when you visit our website, create an account, request a quotation, place an order or contact us.
2. Data controller
The data controller is Neocorum SRL, operating the NeoIPS commercial brand in Romania. Privacy enquiries and requests may be sent to contact@neoips.com.
3. Scope
This Policy applies to the NeoIPS website, customer and supplier communications, quotation and order workflows, customer accounts and related support. Third-party websites and services are governed by their own privacy notices.
4. Personal data we collect
- Identification and business details, including name, role and company.
- Contact details, including email address, telephone number and delivery address.
- Account credentials and preferences.
- Quotation, order, payment, delivery and transaction records.
- Messages, support requests and other communication records.
- Technical data such as IP address, browser, device, timestamps and website activity.
5. Why we process personal data
- To answer enquiries and prepare quotations.
- To source products, process orders, payments and deliveries.
- To manage accounts, warranties, returns and customer support.
- To meet accounting, tax, export-control and other legal obligations.
- To prevent fraud, protect our systems and enforce our agreements.
- To improve the website, services and customer experience.
- To send relevant marketing where consent or another lawful basis permits it.
6. Legal bases
We process data where necessary to take steps before or perform a contract, comply with legal obligations, pursue legitimate interests such as customer service, security and business improvement, or where you have given consent. Consent may be withdrawn at any time without affecting earlier lawful processing.
8. Sharing personal data
We may share necessary data with product suppliers, manufacturers, payment and banking providers, logistics carriers, IT and hosting providers, professional advisers, public authorities and other processors supporting our operations. We require recipients to protect data and use it only for the relevant purpose.
9. International transfers
Because NeoIPS sources and delivers internationally, data may be processed outside the European Economic Area. Where required, we use an adequacy decision, Standard Contractual Clauses or another lawful safeguard, together with appropriate supplementary measures.
10. Retention
We retain personal data only for as long as necessary for the purpose collected, contractual and warranty obligations, dispute management and mandatory accounting, tax or regulatory periods. Enquiry and marketing data is reviewed periodically and deleted or anonymised when no longer required.
11. Security
We use proportionate organisational and technical safeguards to protect personal data against unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed completely secure.
12. Your GDPR rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection to processing. You may withdraw consent and lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing or your local supervisory authority.
13. Children
NeoIPS provides business-to-business industrial supply services and is not directed to children. We do not knowingly collect personal data from anyone under 16.
14. Third-party websites
Links to manufacturer documentation, logistics providers or other external services do not make NeoIPS responsible for their privacy practices. Please review the notice provided by the relevant third party.
15. Changes and contact
We may update this Policy when our processing or legal obligations change. The current version and effective date will be published here. To exercise your rights or ask a question, email contact@neoips.com.